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SYNOLOGY, INC.
LIMITED PRODUCT WARRANTY
THIS LIMITEDWARRANTY("WARRANTY")APPLIESTOTHEPRODUCTS (ASDEFINED BELOW) OF
SYNOLOGY,INC.AND ITSAFFILIATES, INCLUDINGSYNOLOGYAMERICACORP, (COLLECTIVELY,
"SYNOLOGY").YOUACCEPTANDAGREETOBEBOUNDBYTHETERMS OFTHISWARRANTYBY
OPENINGTHEPACKAGECONTAININGAND/ORUSINGTHEPRODUCT.IFYOUDONOTAGREETO
THETERMSOFTHISWARRANTY,DONOTUSETHEPRODUCT.INSTEAD,YOUMAYRETURNTHE
PRODUCTTOTHERESELLERWHEREYOUPURCHASEDITFORAREFUNDINACCORDANCEWITH
THERESELLER'SAPPLICABLERETURNPOLICY.
Section 1. Definitions.
(a) "Category IProduct"
me a n s Syn o l og y p r od u c t mod e l s RS 8 1 0+,
RS810RP+, andRX410 (b)"CategoryIIProduct"
means Synology product models RS10613xs+,
RS3413xs+, RS3412xs,RS3412RPxs, RS2212+,
RS2212RP+, RS812+, RS812RP+, DS2413+,
D S 3 6 1 2 x s , D S 1 8 1 2 + , D S 1 5 1 2 + , D S 7 1 2 + ,
DS 3 6 11 x s, D S 2 411+, D S 1 511+, D S 1 01 0 + ,
DS710+, DS509+,DS508,RS2211+,RS2211RP+,
RS411, RS409RP+, RS409+,RS409, RS408-RP,
RS408, RS407, RX1213sas,RX1211, RX1211RP,
DX510,DX5, RX4, and RAM Module(1GB/2GB).
(c)"CategoryIIIProduct"meansallotherSynology
product models purchased by Customer after
March1,2008. (d) "Category IVProduct"means
all other Synology product models purchased by
CustomerbeforeFebruary29,2008.(e)"Customer"
means the original person or entity purchasing
the Product from Synology or an authorized
Synology distributor or reseller. (f) "Product"
meansa Category I Product, Category IIProduct,
Category III Product,orCategory IV Product and
any hardware incorporated into the product by
Synologyandanyaccompanyingdocumentation.(g)
"Software"meanstheSynologyproprietarysoftware
that accompaniesthe Product whenpurchased by
Customer,is downloadedbyCustomerattheWeb
Site,orispre-installedontheProductbySynology,
and includes any firmware, associated media,
images,animations, video,audio,text andapplets
incorporatedinto the software orProduct and any
updatesorupgradestosuchsoftware.(h)"Warranty
Period" means: (i)theperiod commencingon the
date theProduct is purchased by Customerand
ending (1) five yearsafter such date for Category
I Products; (2) three years after such date for
CategoryII Products; or(3)two years aftersuch
dateforCategoryIIIProducts;or(ii)oneyearafter
such dateforCategoryIVProducts.(i) "Web Site"
means the Synology web site located at www.
synology.com.
Section 2. Limited Warranty and Remedies
2.1 Limited Warranty.
Subjectto Section2.7,
Synology warrantsto Customer thateachProduct
(a) willbefreeofmaterialdefects in workmanship
and(b)undernormal usewillperformsubstantially
i n a c c o r d a n c e w i t h S y n o l o g y ' s p u b l i s h e d
specificationsfortheProductduringtheWarranty
Period.SynologywarrantstheSoftwareassetforth
in theaccompanying end userlicense agreement
providedwiththeProduct,ifany.
2.2 Product Registration.
Customers may
register Products with Synology and may obtain
the manufacturingdate for Category I Products,
CategoryII Products and CategoryIII Productsat
the WebSite.Thefailure toregisteraProductat
theWebSite will not diminishthe warranty rights
setforthinSection2.1.Synologyisnotresponsible
forCustomer'sfailuretoidentifythemanufacturing
dateofanyProduct.
2.3 Exclusive Remedy.
If Customer gives
noticeofnoncompliancewithanyofthewarranties
set forth in Section 2.1 within the applicable
Warranty Period in the manner set forth below,
then, upon verification of the noncompliance by
Synology, Synology will, at Synology's option:
(a) use commercially reasonableefforts to repair
the Product, or (b) replace the noncomplying
Productorpartthereofuponreturnofthecomplete
Product in accordance with Section 2.4 The
foregoing setsforthSynology'sentire liabilityand
Customer's sole and exclusive remedy for any
breachofwarrantyunder Section 2.1oranyother
defect or deficiency in the Product. Customer
will reasonably assist Synology to diagnose and
validateany nonconformitywiththe Product. The
warranty setforthinSection 2.1does notinclude:
(1) any warranty relating to the Software; (2)
physical installation or removal of the Product
from Customer'ssite;(3) visits toCustomer'ssite;
(4) labor necessary to effect repairs or replace
defective parts other than during Synology's or
its contracted service providers' normal local
businesshours,exclusiveofweekendsandservice
providers’holidays;(5)anyworkwithanythirdparty
equipmentorsoftware;(6)anywarrantyofthehard
diskifinstalledbyCustomeroranyotherthirdparty;
or(7) any warranty of compatibilitywith thehard
disk.
2.4 Return.
AnyProductreturnedbyCustomer
under Section 2.3 must be assigned a Return
Merchandise Authorization ("RMA") number by
Synology before shipmentand mustbe returned
in accordancewith Synology's then current RMA
procedures.Customermaycontactanyauthorized
SynologydistributororresellerorSynologySupport
to obtain assistance in obtaining an RMA,and
must provideproofofpurchase andproductserial
number when asking for such assistance. For
warrantyclaims,Customermustreturnthecomplete
ProducttoSynologyinaccordancewiththisSection
2.4tobeeligible for coverageunderthisWarranty.
AnyProductreturned withoutan RMAnumber,or
any Product that has been disassembled (except
underthedirectionofSynology)willberefusedand
returnedtoCustomeratCustomer'sexpense.Any
Product that has been assigned a RMAnumber
must be returned in the same condition as it was
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